Why You Need Our White Glove Service for Your New Furniture
Delivering
quality consumer goods, furniture, and fitness equipment to homes and
businesses has been the hallmark of our success for years, and our innovative
white glove service brings the highest quality products to our clients' doors
for a fraction of the retail price. With a host of in-home delivery options
that are designed for every budget and schedule, our clients always receive the
highly satisfactory service that they pay for and walk away feeling incredibly happy
with their newly assembled master bedroom, entertainment suite or high-tech
home theater.
Saving Time and Money with
Professional Services
Conserving
resources is imperative in the modern age of global commerce, and our white
glove service is especially designed to save our clients time and money, while
ensuring the fastest delivery of their new consumer goods. Since we have local
supercenters around the nation's transportation hubs, our services are time
effective and designed for the fastest response to any needs. In addition, we
offer much more than mere moving and storage and we make sure that each of our
clients has the freedom to choose from a range of installation options.
Working on Your Schedule
Our
white glove service recognizes that time is among the most valuable
commodities, and we strive to ensure that our deliveries are completed
according to every client's time schedule. If homeowners are busy during the
morning or afternoon, our team of distribution centers, professional drivers,
and installation techs can easily arrange deliveries at the most convenient
hour. We also offer a host of in-home delivery options, so customers can have
new furniture assembled professionally by a team of trained field techs.
Ensuring
the ultimate customer experience, the timely delivery of consumer goods, and installation
by trained professionals are all the foundations of our innovative white glove service. Our
clients always win when they rely on our team to bring their new furniture,
electronics or entertainment centers home. With professional drivers, insured
services, and quality installation, our services company always delivers
optimal results.
Labels: White Glove Service
posted by Home Direct USA @ 7:24 AM
5 Comments
5 Comments:
I ordered and paid for a IComfort Prodigy Bed from SERTA via phone on Dec 23rd. The bed total was $2,900. I was told I would have the new bed in 10-14 days. All I received from SERTA was a frame in a box via mail. I called to see what was going on, on Jan3, 2014 I was told they were unable to get the Mattress to me until Jan 14th!!!! Here we are on Jan 14th, 2014 getiing a delivery made between the hours of 2:30pm and 6:00pm. I left work EARLY to make sure I was home. They arrived a 3:15pm. They carried the new mattress into my room in boxes and placed them against my wall and wanted me to sign the paperwork for the delivery. I told them I was told I would have a "White Glove Delivery". Which is a LIE that SERTA says they offer but evidentally doesnt offer. This so called "White Glove Delivery" promises their customers that they will take out your old mattress and dispose of it and will set up your new frame and new mattress. The delivery man from a Delivery company called "New Latitude/Home Direct USA" that was representing SERTA said " that is a LIE that SERTA tells their customers all the time, we dont put any frames together". I called SERTA Customer service several times to be placed on hold several times. I finally was able to reach a person who said they were a Supervisor "Marquetta". She said I was suppose to have a "White Glove Delivery" and she spoke with the delivery Supervisor and Driver. The Driver then went into my room and took the new IComfort Bed and dragged out of my room down the stairs and through my front yard and said "We don't get paid to set-up bed frames. I asked them not to leave but they did with my new bed!!!!! I called SERTA back to let them know what just conspired they appologized by offering me a PILLOW!!!!! They said there hands were tied that now that the delivery driver is gone it will be another week before they can come again. I was appalled. I then called Home Direct USA/New Latitude and asked for there supervisor. I spoke with him and he said "I'm sorry for the misinformation, but my drivers dont put together any frames and that SERTA says they offer this services but they dont". I asked him can the delivery driver please come back and he said "No they are onto there next call".
I'm 32yo Nurse Marketer with a Large Business and with a husband thats an army veteran and 3 children. I have NEVER experienced such bad services as the past few weeks. I am emotionally drained and very disappointed in SERTA's Services and they continue to do business with second and third party delivery companies that are representing them very wrongly. I would not recommend ordering a bed from them AT ALL. I would purchase a bed from another company that does what there going to say they do. SERTA's and Home Direct USA.com websites offer all these great services but there all LIES. Please dont waist your time, money or energy dealing with this company like I have. As of today Jan 14th I STILL dont have a mattress from them. Very disappointing.
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It seems like a delivery service would be a really helpful when if you purchase multiple items. My parents just bough all new furniture for their family room. They do have a truck but they bought multiple items and would have to make several trips to the pick up their order. It seems like they would benefit from a good delivery service. http://www.redmondgadsby.ca/our-services/
really love your furniture and inspired too... Thanks for great sharing..! Furniture in usa
Your blogs and every other content are thus interesting and helpful it makes me return back again.
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