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Wednesday, March 6, 2013

Shipping Furniture the Right Way with White Glove Services



When consumers buy your new furniture and have it shipped to their homes, they don't want it to arrive looking like another family used it along the way. Shipping furniture with our white glove delivery service is the best way to get products to your consumers in mint condition.

We pay attention to minor details. Our workers take care when moving items up ramps or into vehicles and stack them using safe methods and equipment that reduces the risk of falls. We also secure pallets and boxes prior to transit, ensuring that things don't slide around and get scuffed or scratched on the way.

Although you may package your furniture in boxes with foam inserts that prevent it from moving around too much, we don't rely on those. We know that if we're not careful, something could puncture a package at the precise angle necessary to damage the contents. Our professional consumers know it too, and our adherence to careful, safe moving procedures is why they select our service instead of others.

To us, the process of shipping furniture doesn't end when we drop it off on the recipient's front porch. Our shipping staff is well-versed in installation as well as transportation, meaning that our customers and their consumers routinely rely on us to unbox and assemble the furniture without leaving any mess.

Unlike other shippers that leave your customers feeling like they had to do quite a lot of work on their own to get the furniture they wanted, we make sure that all they have to do is to place their orders. As a result, buying furniture through your firm becomes much more convenient for your clientele. Providing complete services is one of the best ways to generate positive publicity, and our white glove furniture shipping service enables you to do just that.


Labels: Shipping Furniture

posted by Home Direct USA @ 8:43 AM   5 Comments

5 Comments:

At January 14, 2014 at 2:09 PM , Blogger Unknown said...

I ordered and paid for a IComfort Prodigy Bed from SERTA via phone on Dec 23rd. The bed total was $2,900. I was told I would have the new bed in 10-14 days. All I received from SERTA was a frame in a box via mail. I called to see what was going on, on Jan3, 2014 I was told they were unable to get the Mattress to me until Jan 14th!!!! Here we are on Jan 14th, 2014 getiing a delivery made between the hours of 2:30pm and 6:00pm. I left work EARLY to make sure I was home. They arrived a 3:15pm. They carried the new mattress into my room in boxes and placed them against my wall and wanted me to sign the paperwork for the delivery. I told them I was told I would have a "White Glove Delivery". Which is a LIE that SERTA says they offer but evidentally doesnt offer. This so called "White Glove Delivery" promises their customers that they will take out your old mattress and dispose of it and will set up your new frame and new mattress. The delivery man from a Delivery company called "New Latitude/Home Direct USA" that was representing SERTA said " that is a LIE that SERTA tells their customers all the time, we dont put any frames together". I called SERTA Customer service several times to be placed on hold several times. I finally was able to reach a person who said they were a Supervisor "Marquetta". She said I was suppose to have a "White Glove Delivery" and she spoke with the delivery Supervisor and Driver. The Driver then went into my room and took the new IComfort Bed and dragged out of my room down the stairs and through my front yard and said "We don't get paid to set-up bed frames. I asked them not to leave but they did with my new bed!!!!! I called SERTA back to let them know what just conspired they appologized by offering me a PILLOW!!!!! They said there hands were tied that now that the delivery driver is gone it will be another week before they can come again. I was appalled. I then called Home Direct USA/New Latitude and asked for there supervisor. I spoke with him and he said "I'm sorry for the misinformation, but my drivers dont put together any frames and that SERTA says they offer this services but they dont". I asked him can the delivery driver please come back and he said "No they are onto there next call".

I'm 32yo Nurse Marketer with a Large Business and with a husband thats an army veteran and 3 children. I have NEVER experienced such bad services as the past few weeks. I am emotionally drained and very disappointed in SERTA's Services and they continue to do business with second and third party delivery companies that are representing them very wrongly. I would not recommend ordering a bed from them AT ALL. I would purchase a bed from another company that does what there going to say they do. SERTA's and Home Direct USA.com websites offer all these great services but there all LIES. Please dont waist your time, money or energy dealing with this company like I have. As of today Jan 14th I STILL dont have a mattress from them. Very disappointing.

 
At October 23, 2014 at 4:42 AM , Blogger Leona said...

I feel happiness to read the content that you are posting.white glove

 
At March 10, 2015 at 7:41 AM , Anonymous Anonymous said...

I was promised the delivery on March 5 of a new bed from http://www.cymax.com via Home Direct USA. I have received a number of voicemails stating that the delivery will occur on 5th while the tracking only shows that it has not arrived at the delivery terminal. Finally it arrived to local delivery terminal on March 9. When I called the Dispatch on March 10 the lady said that it will take another couple days to "process" the delivery and they call me for scheduling. I don't expect white glove delivery but I expect the on time delivery. One-two days delay due to harsh weather is understandable but the week delay is too much for any delivery service. I wonder how they manage to stay in business? Never use this delivery company if you want to get your stuff!

With no respect at all!

 
At March 19, 2016 at 12:08 AM , Blogger Unknown said...

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HomeDirect provides transportation and delivery service of large consumer durables for businesses and individuals throughout the United States and Canada.Transportation Services, Antique Furniture Delivery, Assembly Services, Asset Management, Warehouse Management, White Glove Delivery, Oversize Item Delivery, Nationwide Home Delivery