Appliance Delivery is Accomplished More Efficiently
When ordering
an appliance, one expects that it will be delivered on time and in good
condition. Appliance delivery should create an experience that goes beyond the
customer's expectations and some of the services that a customer should expect
include the following:
Arrival on Time
As lives
become busier, it becomes more and more crucial that appliance delivery be
accomplished in a timely manner, occurring within the scheduled, pre-specified
window.
Immaculate Condition
It should go
without saying that a quality service will ensure that the appliance arrives in
pristine condition and is handled by highly trained professionals who will
treat the purchase with care and respect.
Placement within the Room
In addition
to placing the appliance in the exact spot where it belongs, a delivery service
should remove and dispose of boxes and packing materials so that they don't
leave a mess behind for customers to clean up.
Friendly Delivery
Highly
trained delivery personnel should be service-minded and ensure that customers
are satisfied. The right attitude, as well as knowledge, will enhance the
customer experience and make the appliance delivery smooth and stress-free.
E-Tracking of Shipment
This feature
allows customers to keep track of shipments in order to better schedule
deliveries. For instance, customers can find out right away if the weather
delays a shipment and can make arrangements accordingly.
Our clients
and their customers know that superb customer service and last-mile logistics
combine to make delivery smooth and economical. Two-man delivery teams are
trained to handle large or heavy goods and will always put the customer's
satisfaction first. Moreover, scheduling is on-time and easy; both your brand
and your customer service are greatly enhanced with our appliance delivery
service.
Labels: appliance delivery
posted by Home Direct USA @ 8:04 AM
2 Comments
2 Comments:
I ordered and paid for a IComfort Prodigy Bed from SERTA via phone on Dec 23rd. The bed total was $2,900. I was told I would have the new bed in 10-14 days. All I received from SERTA was a frame in a box via mail. I called to see what was going on, on Jan3, 2014 I was told they were unable to get the Mattress to me until Jan 14th!!!! Here we are on Jan 14th, 2014 getiing a delivery made between the hours of 2:30pm and 6:00pm. I left work EARLY to make sure I was home. They arrived a 3:15pm. They carried the new mattress into my room in boxes and placed them against my wall and wanted me to sign the paperwork for the delivery. I told them I was told I would have a "White Glove Delivery". Which is a LIE that SERTA says they offer but evidentally doesnt offer. This so called "White Glove Delivery" promises their customers that they will take out your old mattress and dispose of it and will set up your new frame and new mattress. The delivery man from a Delivery company called "New Latitude/Home Direct USA" that was representing SERTA said " that is a LIE that SERTA tells their customers all the time, we dont put any frames together". I called SERTA Customer service several times to be placed on hold several times. I finally was able to reach a person who said they were a Supervisor "Marquetta". She said I was suppose to have a "White Glove Delivery" and she spoke with the delivery Supervisor and Driver. The Driver then went into my room and took the new IComfort Bed and dragged out of my room down the stairs and through my front yard and said "We don't get paid to set-up bed frames. I asked them not to leave but they did with my new bed!!!!! I called SERTA back to let them know what just conspired they appologized by offering me a PILLOW!!!!! They said there hands were tied that now that the delivery driver is gone it will be another week before they can come again. I was appalled. I then called Home Direct USA/New Latitude and asked for there supervisor. I spoke with him and he said "I'm sorry for the misinformation, but my drivers dont put together any frames and that SERTA says they offer this services but they dont". I asked him can the delivery driver please come back and he said "No they are onto there next call".
I'm 32yo Nurse Marketer with a Large Business and with a husband thats an army veteran and 3 children. I have NEVER experienced such bad services as the past few weeks. I am emotionally drained and very disappointed in SERTA's Services and they continue to do business with second and third party delivery companies that are representing them very wrongly. I would not recommend ordering a bed from them AT ALL. I would purchase a bed from another company that does what there going to say they do. SERTA's and Home Direct USA.com websites offer all these great services but there all LIES. Please dont waist your time, money or energy dealing with this company like I have. As of today Jan 14th I STILL dont have a mattress from them. Very disappointing.
My parents just ordered all new appliances for their kitchen. It seems like it would be beneficial to have them delivered and installed by professionals. I agree that it is an expectation to have on time delivery with friendly delivery personnel. http://www.redmondgadsby.ca/our-services/
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