The Levels of White Glove Home Delivery Service
Conventional
home delivery services often prove to be unsatisfactory for both businesses and
consumers; furniture and other products can easily be lost or damaged in
transit, causing major hassles and delays. Home Direct's white glove delivery
service goes above and beyond to ensure that the furniture arrives on time and
is in pristine condition.
Home Direct
believes in freedom of choice for home delivery service, so the company offers
several different options and service levels.
Bronze
Bronze
delivery is the most basic option. This very affordable service brings
customer's items directly to their door and inside their homes.
Silver
With Silver
delivery, the items are not only brought into the customer's home, but also
placed in the room of the customer's choice. Clients who choose the Silver
option won't have to worry about navigating tight corners or injuring their
backs, as Home Direct will take care of all of the moving and positioning for
them.
Gold
The next
step up is Gold delivery. Everything featured in the previous options is
included, and in addition, the professional delivery team will perform basic
setup and remove any unnecessary boxes from the home.
Platinum
Platinum
delivery is Home Direct's top option. Their professional assemblers will
perform a thorough setup of the customer's new item and ensure that they have
accomplished everything satisfactorily. This option is perfect for items that
can be complex and difficult to assemble, such as bedroom sets, or for larger
items like couches. With this service, customers won't have to do anything
themselves and they will be able to enjoy their new product right away.
Anyone who
has experienced white glove service will agree that it worth the extra cost.
Instead of crude, sloppy delivery of expensive items, customers can rest
assured that they will receive complete satisfaction with their home delivery service.
Labels: Home Delivery Service
posted by Home Direct USA @ 7:15 AM
9 Comments
9 Comments:
I ordered and paid for a IComfort Prodigy Bed from SERTA via phone on Dec 23rd. The bed total was $2,900. I was told I would have the new bed in 10-14 days. All I received from SERTA was a frame in a box via mail. I called to see what was going on, on Jan3, 2014 I was told they were unable to get the Mattress to me until Jan 14th!!!! Here we are on Jan 14th, 2014 getiing a delivery made between the hours of 2:30pm and 6:00pm. I left work EARLY to make sure I was home. They arrived a 3:15pm. They carried the new mattress into my room in boxes and placed them against my wall and wanted me to sign the paperwork for the delivery. I told them I was told I would have a "White Glove Delivery". Which is a LIE that SERTA says they offer but evidentally doesnt offer. This so called "White Glove Delivery" promises their customers that they will take out your old mattress and dispose of it and will set up your new frame and new mattress. The delivery man from a Delivery company called "New Latitude/Home Direct USA" that was representing SERTA said " that is a LIE that SERTA tells their customers all the time, we dont put any frames together". I called SERTA Customer service several times to be placed on hold several times. I finally was able to reach a person who said they were a Supervisor "Marquetta". She said I was suppose to have a "White Glove Delivery" and she spoke with the delivery Supervisor and Driver. The Driver then went into my room and took the new IComfort Bed and dragged out of my room down the stairs and through my front yard and said "We don't get paid to set-up bed frames. I asked them not to leave but they did with my new bed!!!!! I called SERTA back to let them know what just conspired they appologized by offering me a PILLOW!!!!! They said there hands were tied that now that the delivery driver is gone it will be another week before they can come again. I was appalled. I then called Home Direct USA/New Latitude and asked for there supervisor. I spoke with him and he said "I'm sorry for the misinformation, but my drivers dont put together any frames and that SERTA says they offer this services but they dont". I asked him can the delivery driver please come back and he said "No they are onto there next call".
I'm 32yo Nurse Marketer with a Large Business and with a husband thats an army veteran and 3 children. I have NEVER experienced such bad services as the past few weeks. I am emotionally drained and very disappointed in SERTA's Services and they continue to do business with second and third party delivery companies that are representing them very wrongly. I would not recommend ordering a bed from them AT ALL. I would purchase a bed from another company that does what there going to say they do. SERTA's and Home Direct USA.com websites offer all these great services but there all LIES. Please dont waist your time, money or energy dealing with this company like I have. As of today Jan 14th I STILL dont have a mattress from them. Very disappointing.
Worst service. Been on hold with them for 104 minutes in the last two days trying to find my furniture. Awful!
Yes this is the worst service ever. Between Home Direct and the distribution center they deal with, they both have poor customer service. Was on hold for 20min and still no one answered. Was told that my mattress set would be delivered originally on 7/8, and had to reschedule a week later for I wasn't available during the time frame. That date came no mattress! Called distribution center they couldn't tell me what was wrong so they rescheduled for 4 more days out. And here we are still no mattress set. No one is answering the phone, this is just rediculous. Will tell purchasing power not to deal with any of those companies.
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